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Athabasca University

Disabling the Pop-Up Blockers

In order to access VitalSource eTexts through your web browser using the link provided in your course, you may be required to disable the pop-up blocker first. On this page, you will find information for some popular browsers. If your browser is not listed here, an Internet search should locate information for disabling pop-up blockers for almost any browser.

Firefox  |  Google Chrome  |  Internet Explorer  |  Safari

Firefox

  1. Click the eText link in your course. You may see a page with the message, “Your activity has opened in a new window.” However, if your pop-up blocker is on, the window (or new tab) will not open. Instead, a notification bar appears above your course page with the message, “Firefox prevented this site from opening a pop-up window” and an Options button.
  2. Click the Options button.
  3. Choose Allow pop-ups for (name of site). The name of the site will depend on the course you are taking.
  4. In the Navigation bar, click the name of your course. You will be returned to your course home page.
  5. Click the eText link once again. Your book will now open in a new tab or window.

If you still need assistance, see Firefox Support article on Pop-up blocker settings, exceptions and troubleshooting.

Google Chrome

  1. Click the eText link in your course. You may see a page with the message, “Your activity has opened in a new window.” However, if your pop-up blocker is on, the window (or new tab) will not open. Instead, a pop-up blocker icon appears in the address bar.
  2. Click the pop-up icon.
  3. Choose Always allow pop-ups for (name of site). The name of the site will depend on the course you are taking.
  4. Click Done.
  5. In the Navigation bar, click the name of your course. You will be returned to your course home page.
  6. Click the eText link once again. Your book will now open in a new tab or window.

If you still need assistance, see the Google Chrome Help article Block or allow pop-ups in Chrome.

Internet Explorer

  1. Click the eText link in your course. You may see a page with the message, “Your activity has opened in a new window.” However, if your pop-up blocker is on, the window (or new tab) will not open. Instead, a notification bar appears at the bottom of your screen with the message, “Internet Explorer blocked a pop-up from (name of site)” along with “Allow once” and “Options for this site” buttons.
  2. Click Options for this site.
  3. Choose Always allow. Your book will now open in a new tab or window.

If you still need assistance, see the Microsoft Internet Explorer Support article Change security and privacy settings for Internet Explorer 11. Use of Microsoft Internet Explorer is not recommended. See Technical Requirements.

Safari

  1. Click the eText link in your course. You may see a page with the message, “Your activity has opened in a new window.” However, if your pop-up blocker is on, the window (or new tab) will not open.
  2. On the toolbar, click Safari to open the menu.
  3. Choose Preferences.
  4. Click the Security tab.
  5. Uncheck Block pop-up windows
  6. Note: For an iPad, go to Settings >Safari > Block Pop Ups and slide to OFF.
  7. In the Navigation bar, click thename of your course. You will be returned to your course home page.
  8. Click the eText link once again. Your book will now open in a new tab or window.

If you still need assistance, see the Apple Support article How to block pop-ups in Safari.

Updated March 02 2018 by Student & Academic Services

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